Security awareness training fails when it is an annual checkbox. It works when it is short, repeated, and tied to real workflows like invoices and password resets.
Design principles
- Minutes, not hours, per session
- Monthly or quarterly cadence beats once a year
- Role-specific modules for finance and executives
- Report-phishing buttons and positive reinforcement
What to cover first
- Phishing and MFA prompt fatigue attacks
- BEC and payment verification
- Password managers and unique passwords
- How to report incidents quickly
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